Refund Policy
At Amaltash, we believe in transparency and fairness. We want you to be completely satisfied with our service. If you’re not happy for any reason, we’re here to help with our straightforward refund policy.
Key Refund Policy Points
Subscription Cancellation
You will receive an instant refund for any unused time of your subscription. We calculate this pro-rata based on the remaining days in your billing period.
Credit Purchases
Credits are non-refundable back to your bank account at this time. However, credits remain in your account and can be used at any time.
Processing Time
Refunds are processed immediately and typically appear in your account within 5-10 business days, depending on your bank.
How to Request
You can request refunds directly from within the app. For any outstanding questions, please email us at refunds@amaltash.com
Detailed Refund Terms
Subscription Cancellations
- Cancel anytime through your account dashboard or by contacting support
- Pro-rata refund calculated from the cancellation date to the end of your billing period
- Access continues until the end of your paid period
- No refunds for partial months if cancelled after use
Credit Balance Policy
- Purchased credits do not expire and remain in your account
- Credits cannot be transferred between accounts
- Credits cannot be converted back to cash at this time
- Future updates may include credit refund options
Eligibility Requirements
- Account must be in good standing
- No violations of our Terms of Service
- Request must be made within 30 days of charge
- Original payment method must be valid for refund processing
Special Circumstances
- Technical issues preventing service use: Full refund available
- Accidental duplicate charges: Immediate full refund
- Service downtime exceeding SLA: Pro-rata credit or refund
- Account suspension: Case-by-case review
Frequently Asked Questions
How quickly will I receive my refund?
Once approved, refunds are processed immediately. The funds typically appear in your account within 5-10 business days, though this can vary depending on your bank or credit card provider.
Can I get a partial refund for unused credits?
Currently, credits are non-refundable to your bank account. However, they never expire and can be used whenever you return to the platform.
What if I change my mind after cancelling?
You can resubscribe at any time! Your account history and any remaining credits will be waiting for you.
Do you offer refunds for annual subscriptions?
Yes! Annual subscriptions are eligible for pro-rata refunds based on the unused months remaining.
Need Help with a Refund?
We’re here to help! Our refund team is dedicated to making the process as smooth as possible.
Please include your account email and order number when contacting us about refunds.